Remote Customer Operations AI & Automation Lead (Remote) at Optro

- Skills: SQL, Software as a Service, REST, JSON, ChatGPT, Web security, Generative AI, Large Language Models, Python, Snowflake - Experiences: Senior, Lead - Employments: Full-time - Benefits: Medical benefits, Birthday leave, Volunteer days, Flexible working hours, Generous vacation, Paid time off, Competitive salary, 401(k) - Locations: United States (Remote) Description: - Lead AI & Automation initiatives to enhance efficiency in Post-Sales operations (Customer Success, Renewals, Professional Services, Support, and Customer Education). - Identify automation opportunities, design AI-enabled workflows, and implement third-party AI solutions to improve retention, productivity, and customer experience. Requirements: - Bachelor’s degree in Computer Science, Engineering, or related field. - 5+ years of experience in business operations, automation, or AI implementation in a SaaS environment. - Proficiency with workflow automation tools (e.g., Workato, Zapier) and AI tools (e.g., ChatGPT). - Experience with scripting, APIs, SQL, and JSON/webhooks. - Strong systems thinking and cross-functional collaboration skills. - Proven ability to lead pilot programs and evaluate vendor solutions. - Familiarity with CRM systems (Salesforce), CS platforms (Gainsight), and support tools (Zendesk). Benefits: - Competitive compensation and bonus program. - Comprehensive health coverage and 401K/pension matching. - Flexible vacation policy and time off for birthdays and volunteering. - $200/month for personal enhancement expenses. - Opportunities for team-building events and employee resource groups.