IT Services Manager

Company Description At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. Job Description As an IT Services Manager, you will help to build an IT Services team locally in Denver while also managing the wider North and South American teams. You will be instrumental in ensuring our key platforms are robustly supported across the Americas, working in tandem with our established technical teams. This collaborative effort will be key to maintaining our global 24/7 operational coverage, with your leadership driving the evolution of our local infrastructure in line with centralized strategic direction. In this role, you will have the opportunity to develop a cross-functional team that combines the autonomy of local, time-zone specific support, and delivery with the ability to collaborate effectively with global technical domains. You will be responsible for balancing ongoing support tasks with an interrupt-driven response to service-affecting issues, ensuring the continued success and efficiency of the team. We are passionate about our brand, our product, customers and employees and we want to meet highly motivated individuals who will share our vision and our passion. The salary range for this position is $90,000-$130,000 annually. Qualifications - Extensive demonstrable experience of building, shaping and leading cross-functional teams. - Ability to influence senior management and key stakeholders across the organization. - Ability to step into the detail and understand complex and varied demands. - Cross-functional and collaborative continuous improvement of processes using objective data and subjective experience. - Understanding of user needs in detail and finding quality, effective solutions. - Professional, positive and flexible attitude with a desire to make a great contribution to the Business. - Self-motivated and...