Creative Lead, In-House Agency

Creative Lead, In-House Agency (Greenhouse) The Creative Lead is the senior creative and operational leader for Citizens’ in-house agency, Greenhouse. This role sets creative vision, safeguards the brand, and ensures delivery of high-quality work at speed and scale. The Creative Lead blends creative excellence with operational discipline, positioning Greenhouse as a modern, high-performing in-house agency and a destination for top creative talent. Key Responsibilities Creative Leadership - Lead creative vision and standards across all in-house agency work, ensuring work is on-brand, on-brief, and effective. - Inspire, mentor, and develop a multidisciplinary creative team across the full marketing funnel. - Establish clear creative review processes that balance quality, speed, and consistency. Operational Excellence - Build and optimize workflows, operating models, and processes to drive efficiency, clarity, and scalability. - Oversee intake, prioritization, resourcing, and timelines to ensure reliable delivery. - Partner closely with production to ensure strong financial stewardship and disciplined execution. Production & Delivery Oversight - Ensure creative ideas are executed flawlessly, on time, and within budget. - Maintain alignment between creative vision and production execution across all deliverables. Culture & Collaboration - Foster a collaborative, high-trust team culture that values ownership, feedback, and accountability. - Partner with cross-functional teams and senior leaders to deliver integrated solutions. - Support staffing, development, performance management, and succession planning. Innovation & AI Enablement - Champion modern creative tools, technologies, and AI to improve speed, quality, and efficiency. - Encourage thoughtful experimentation and continuous improvement. Stakeholder Partnership - Act as a trusted creative and operational partner to senior stakeholders. - Translate business objectives into clear creative direction and executable solutions. Qualifications - Experience leading and scaling creative teams in an agency or in-house environment. - Strong creative portfolio demonstrating strategic thinking and multi-channel execution. - Proven operational leadership in workflow design, production oversight, and cost-efficient delivery. - Strong collaborator with experience navigating complex, matrixed organizations. - Fluency with modern creative tools and emerging technologies, including AI. - Clear, confident communicator and people leader with a bias for action. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F Pay Transparency The salary range for this position is $175,000-$200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but ...