B2B Customer Support - Technical Analyst

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. As the Customer Support - Technical Analyst, you’ll work directly with TransUnion’s external B2B customers, helping them resolve technical issues, navigate onboarding, and successfully use our applications and data products. What You'll Bring: - 3+ years of technical support experience, supporting external or B2B customers. - Bachelor’s degree in computer science, Information Technology, or related field. - Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents We’d love to see: - Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables) - Experience with Triaging connectivity and digital certificates - Experience with reading & evaluating credit data Impact You'll Make: - Support customer facing Global Technology projects - Support TransUnion customers with a range of technical support needs. Less complex items at first (account management, digital certificates, basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations) - What you’ll accomplish – extensive knowledge in TransUnion products and services, deep relationships across the sales and support organizations, training newer team members, leading customer and product Onboarding initiatives, providing after hours support for urgent issues Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assi...